New suit isn’t making you feel confident? Fit isn’t what you were looking for?
No problem! We make returns easy.
Please read our guidelines below to see if a return, refund, exchange, or price adjustment is best for you!
Do you qualify for $9 EASY RETURNS?
Please read the following before requesting a refund:
- To protect our customers, we will only accept unused items in their original packaging with original tags and hygienic stickers attached.
- Items must be returned within 30 days of delivery to be eligible for a refund.
- Returns made between 31 to 60 days of delivery will receive a Purely Swim credit.
- Returns over 60 days of delivery are not eligible for a refund.
- Manufacturing defects for all items must be reported within 15 days upon delivery.
- Items marked as FINAL SALE are not eligible for exchanges, refunds, or returns.
- Once items have been inspected and approved for a refund, a refund will be issued towards the original method of payment minus $9 +tax.
- US customers are not eligible for $9 Easy Returns. The customer will be responsible for shipping charges on all returns.
RETURN THROUGH CANADA POST:
Follow these 3 easy steps to return your item(s) through Canada Post.
- Fill out the return form. Please note our returns are handled by Ly Sports.
- Use Return ID: PR163080
- Print the return label and attach it to the outside of your parcel.
- Bring your parcel to any Canada Post location. Items with our return label will ship free of charge.
Once we have received your return, a full refund minus $9+ tax will be
issued to your original payment method.
RETURN TO OUR STORE:
- Items purchased in store or online are eligible for a full refund or exchange
when brought to our retail location at 1315 Wyandotte St E. Windsor, ON.
- Please bring your order confirmation email/invoice (on your mobile device
or printed) and the original payment method.
Have more questions? Check out our FAQ here or get in contact with one of
our team here.